מהן דרכי התשלום?
ניתן לשלם בכרטיס אשראי עד 3 תשלומים.
ניתן לשלם גם לפי ביט, פשוט שלחו לנו הודעה בוואטסאפ ואנו נעביר את הכסף לחשבון הביט שלכם.
What are the conditions of delivery?
Delivery will be made up to 3 working days.
Shipments for distribution in exceptional areas will be made within 5 working days.
In the periods before the holidays and during the holidays, there may be delays in the distribution schedules.
What is the delivery price?
The delivery price is 40 shekels.
Free delivery from 300 shekels of purchases.
How do promotions impact my payout?
Earnings are impacted when a promo code is used to purchase the item. If your items are purchased with a discount or promo code, your earnings will be reduced accordingly, with a reduction of 20%. If you adjust the price of your item more than 50% above Mely Shop’s listed price, that item’s payout will be subject to higher promo codes
How do promotions impact my payout?
Earnings are impacted when a promo code is used to purchase the item. If your items are purchased with a discount or promo code, your earnings will be reduced accordingly, with a reduction of 20%. If you adjust the price of your item more than 50% above Mely Shop’s listed price, that item’s payout will be subject to higher promo codes.
When will I be paid for the items that sell?
If an item isn’t returned within our 14 day>> timeframe, your earnings will be issued for the item sold. Once your earnings are available in your Mely Shop account, you’ll be able to cash out. If an item is returned but sells for a second time, you’ll be paid as soon as that order ships.
What can I send to The Mely Shop?
How do I order a Clean Ot Tik?
Please visit the Order a bag page and fill the form to request a bag.
What happens to unaccepted items?
For the unregistered clothes, you can get them back at your expense or donate them for donation or recycling
My Account – Can I change the shipping address for my order?
We can update before orders are shipped. Once the order is shipped, the shipping address cannot be changed.
Redeem the money into Mely Coins – how does it work?
How do I return a product?
If you decide that an item is not suitable for you, we invite you to send it back to us at your expense within 14 days from the date of delivery of the product.
What to expect after sending a return?
Refunds are issued after receiving the package and processing.
After we receive your refund, please wait 14 business days for your refund to be processed.
After processing your refund, you will receive a confirmation email about your refund.
How do I know the condition of the product?
At the Mely Shop, our fashion experts are committed to sell you the best quality secondhand items. They carefully evaluate each item to determine its overall condition and quality.
All the condition are listed on the right side of your screen in the product’s description. Every signs of wear will be written and taken on photo.
Be sure to always check out to item’s condition in the product’s description.
How do I place an order?
Once you’ve filled your shopping cart with your favorite pieces, proceed to checkout to see a list of the items in your pending order, along with a breakdown of the total cost. This is also the time when you’ll be able to apply any qualifying promo codes and see credits deducted from your order total.
Click on Check Out where you’ll be prompted to provide your payment information and confirm your shipping information. Then click on Proceed to check out to submit your final order request!
How do I apply a promo code to my order?
To apply your promo code to your order, click on your Cart icon. From here, you’ll see a line above the order subtotal where you can add your coupon code.
Can I use the same promo code for more than one order?
Promo codes are valid for just one purchase